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Shipping & Returns

Shipping & Returns

At Gretta Sloane, we are committed to getting your order to you quickly and safely. Please review the following shipping terms before placing your order.

Shipping Methods & Rates

We currently offer shipping within the continental United States only. All orders ship via UPS.

Please note: We do not offer international shipping at this time.

Order Processing

All shipments are subject to product availability. In rare cases, fulfillment delays may occur if an item is back ordered or unavailable. If this happens, we will notify you as soon as possible.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

If you require more urgent service, please call the boutique directly at 405-242-4044 and we will do our best to accommodate your request.

Shipping Time

Once an order leaves our store, Gretta Sloane is not responsible for any missing, lost, stolen, or damaged packages. We carefully inspect each item before shipping to ensure it is in new condition, and we pack all merchandise with care to help it arrive safely.

All shipping timeframes are subject to product availability and UPS delivery schedules.
To estimate how long UPS Ground shipping will take from our location in Oklahoma City (ZIP: 73116), please refer to the official UPS Ground Transit Time Map.

Returns & Exchanges

We want you to love everything you purchase from Gretta Sloane. If you're not completely satisfied, we're happy to offer returns or exchanges under the following guidelines:

Return Eligibility

Non-Returnable Items

Return Process

To initiate a return:

  1. Email info@grettasloane.com with your full name, order number, and reason for return.

  2. If your return meets the criteria listed above, we will email you a return shipping label.

  3. Use the return shipping label provided to ship the package back to Gretta Sloane by the following business day.

  4. A $15 return shipping fee will be deducted from your refund.

Gretta Sloane reserves the right to deny refunds if returned merchandise does not meet our return policy requirements.

In-Store Returns

Exchanges

We’re happy to offer exchanges within 14 days of in-store purchase for a different size or style, subject to availability. Please contact us as soon as possible to reserve your replacement item.

Refunds

Once your return is received and approved, we will refund the purchase price (minus shipping to and from) to your original payment method. Shipping charges are non-refundable. Please allow 7–10 business days for processing.