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At Gretta Sloane, we are committed to getting your order to you quickly and safely. Please review the following shipping terms before placing your order.
We currently offer shipping within the continental United States only. All orders ship via UPS.
Please note: We do not offer international shipping at this time.
All shipments are subject to product availability. In rare cases, fulfillment delays may occur if an item is back ordered or unavailable. If this happens, we will notify you as soon as possible.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
If you require more urgent service, please call the boutique directly at 405-242-4044 and we will do our best to accommodate your request.
Once an order leaves our store, Gretta Sloane is not responsible for any missing, lost, stolen, or damaged packages. We carefully inspect each item before shipping to ensure it is in new condition, and we pack all merchandise with care to help it arrive safely.
All shipping timeframes are subject to product availability and UPS delivery schedules.
To estimate how long UPS Ground shipping will take from our location in Oklahoma City (ZIP: 73116), please refer to the official UPS Ground Transit Time Map.
We want you to love everything you purchase from Gretta Sloane. If you're not completely satisfied, we're happy to offer returns or exchanges under the following guidelines:
Returns are accepted on full-priced merchandise only.
Return request must be emailed within 7 days of delivery.
Items must be unworn, unwashed, in original condition, and include all original tags.
Shoes must be returned in their original, undamaged shoe box, placed inside a shipping box.
Items marked Final Sale are not eligible for return, refund, exchange, or price adjustment.
Jewelry
Lingerie, pajamas, and undergarments
Swim suits
Apothecary
Gift cards
Discounted or promotional sale items
Special orders
To initiate a return:
Email info@grettasloane.com with your full name, order number, and reason for return.
If your return meets the criteria listed above, we will email you a return shipping label.
Use the return shipping label provided to ship the package back to Gretta Sloane by the following business day.
A $15 return shipping fee will be deducted from your refund.
Gretta Sloane reserves the right to deny refunds if returned merchandise does not meet our return policy requirements.
Returns for a full refund to the original form of payment are accepted within 7 days of purchase.
Returns for store credit or exchange are accepted within 14 days of purchase.
We’re happy to offer exchanges within 14 days of in-store purchase for a different size or style, subject to availability. Please contact us as soon as possible to reserve your replacement item.
Once your return is received and approved, we will refund the purchase price (minus shipping to and from) to your original payment method. Shipping charges are non-refundable. Please allow 7–10 business days for processing.
